Step 1: Enter your order number and email address in the fields of the bottom of this page and click "Send."
Step 2: You will receive instructions via email. Follow the provided instructions and select the items you wish to return.
Step 3: Upon approval of your return request, you will receive a confirmation email with shipping guidelines.
Item Not Arrived
If your item has not been delivered within 14 days from the day of dispatch, please contact us at firstname.lastname@example.org, providing your order number.
Faulty Items/Broken Items
You have up to 14 days from the receipt of your order to notify us of any faulty or broken items. If more than 14 days have passed since your order was received, we regret that we cannot offer a refund or exchange.
To report faulty or broken items, please send an email to email@example.com detailing your concern and attach pictures and/or videos clearly displaying the issue. Our team will review these materials within 7 business days before proceeding with a replacement. Please note that the damaged or faulty item must be returned to us as per the instructions provided in the email.
We offer a full refund to your original payment method if you cancel your order within 24 hours of purchase. To cancel your order, please submit a help ticket in the section below. Please note that it may take 4-5 business days, depending on your credit card company, to process the refund. If you miss the cancellation window, you can set up a return or exchange and send the item back once it arrives.
All return/exchange items must be returned in unworn, undamaged, unwashed condition, with all original labels attached and in their original packaging. Failure to do so may result in additional fees and no refund will be issued. You may choose either an exchange if the item is in stock or a refund.
Please note that we do not accept returned items sent back directly without prior notification. To initiate a return/exchange, follow these steps:
Step 1: Email our customer service representatives at firstname.lastname@example.org to obtain a return authorization and return address or fill out the form below to initiate a return or refund authorization.
Step 2: After receiving your email with the exchange/return request, our customer service representatives will send you detailed instructions via email within 24-48 hours. You can also reach us at +61 0452090720. Follow the provided instructions to process your exchange/return.
Change of Mind Returns
If you change your mind about products purchased from our online store, we will refund the purchase price or exchange the products, subject to the following conditions:
Products purchased from our online store can be returned by the customer within 14 days of receipt with proof of purchase.
The returned items must not include earrings, cosmetics, charity items, seconds, samples, customized/personalized items, gift cards, or Cotton On Body Self Love items (due to hygiene reasons).
All items must be returned in original sale condition (unworn, unwashed, or otherwise unused, with original tags/labels attached).
You may be asked to provide personal details for returns or exchanges, which will be used solely for processing the return.
Refunds will not include the cost of shipping, except as provided below.
Shipping costs may be refunded for faulty items only if the entire order is being returned, and the customer provides proof of the shipping amount.
In Case of Damaged on Arrival/Incorrect or Wrong Item(s)
You have 14 business days upon receipt of your order to notify us about any damaged on arrival, incorrect, or wrong items received. If more than 14 days have passed since your order was received, we regret that we cannot offer a refund or exchange.
To report these issues, please send an email to email@example.com, including pictures and/or videos of the item(s) clearly showing the problem. Our team will review these materials within 7 business days before proceeding with a replacement. Please note that the damaged or incorrect item(s) must be returned to us as per the instructions provided in the email.
Refund Processing Time
Once we receive and inspect your return, we will send you an email notification. Your refund will be processed, and a credit will be sent to the original method of payment within 5-7 working days.